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As soon as your order ships you get an email with a tracking link. We ship from Denmark, and delivery to the US usually takes 4–8 business days from dispatch. If tracking hasn't moved for more than 10 business days, write to us with your order number.

Order before 4 pm CET Monday–Thursday or 2 pm CET on Friday and we ship the same day. Orders placed later ship the next business day.

Shipping is calculated at checkout and shown before you pay. It depends on what is in your cart and where it goes.

We pack fast, so write to us straight away with your order number and what you want changed. If the order has already shipped, you can use your 14-day right of withdrawal once the parcel arrives.

Check your spam folder first – the confirmation arrives a few minutes after purchase. If it isn't there, the email address may have a typo. Write to us and we'll correct it and resend the confirmation.

No, one discount code per order. If you try several, the best one is applied automatically.

Press-on Clusters typically last 3–7 days per application and Premium Clusters up to 2 weeks. It depends on application, care and your skin. One set of Press-on Clusters is enough for 7–10 applications.

No. Clusters are nearly weightless and sit under your natural lashes, and our Bond contains no cyanoacrylate, the usual cause of irritation with lash extensions. Always check the ingredient list if you have known allergies.

Yes. Sleep on your back if you can, they last longer. The lashes are water resistant – wait 24 hours after application, and don't point the shower straight at them. If they get wet, let them dry completely before touching them.

Yes. Place the used clusters on a paper towel, cover them with The Lash Melt or makeup remover for 10 seconds, and gently wipe off any bond residue with a cotton swab.

Clean your lashes of mascara and oil first, follow the video guide on the product page, and give yourself a couple of tries – the technique clicks quickly. If a cluster loosens, add a little extra Bond and reapply it.

Up to 2–3 weeks with correct application.

Clean your nails and wipe them with an alcohol pad. Pick the tip that fits each nail, apply nail glue or an adhesive tab, and press the nail down for 10–15 seconds.

Loosen the nails gently in warm soapy water and use remover or oil to dissolve the glue or tabs. Push them off gently – never rip or pull.

No. The flexible soft gel shapes itself to your natural nails and harms neither skin nor nails when removed gently. Removed carefully, they can be used again.

You build your own box and it ships every 4 weeks. You get 10% off every box, 20% from 6 sets of lashes (3 sets of nails) and 50% from 8 sets of lashes (5 sets of nails).

Log in to My account → Subscription. There you can skip a delivery, pause the subscription or cancel it immediately – no commitment. Make the change before your next renewal and it applies to the coming box.

Yes. Under Subscription in My account you can swap products, change quantities and update the delivery address before the next renewal.

On your first subscription order the welcome gifts come along when the box holds at least 6 sets of lashes (or 3 sets of nails). They are added to your cart automatically once you reach the threshold.

Club Cosnetic is our customer club: you earn points on your purchases and exchange them for discounts. See your points and perks on the club page when you are logged in.

You have 14 days from the day you receive the item to change your mind. For hygiene reasons the item must be unused and unopened in its original packaging.

Write to kundeservice@cosnetic.dk with your order number and what you want to return, and we'll send you the return instructions. You pay the return shipping and pack the item securely. The full guide is on the returns page.

We process returns 1–2 business days after receiving them and refund within 14 days at the latest, to the payment method you used for the purchase.

The fastest way is to return the item as described above and order the new variant separately. Write to us if you are unsure.

Write to us as soon as possible with your order number, a description and a couple of photos, and we'll sort it out – a replacement or a refund.

Uncollected or refused parcels come back to us, and the shipping both ways is deducted from the refund. Better to accept the parcel and use the normal return process.